Frequently Asked Questions
Find answers to our most common questions about ingredients, shipping, and traditional pickle preparation.
Aathana pickles are 100% handmade using centuries-old traditional recipes. We never use synthetic vinegars, chemical preservatives, or artificial colors. Our pickles are sun-dried and naturally aged in ceramic martbaans.
Yes, our pickles are strictly 100% natural. The preservation happens naturally through cold-pressed oils, pure sea salt, and traditional sun-drying.
Our pickles are authentically crafted in Rajasthan, India, staying true to our local heritage and employing local women artisans.
No. We firmly believe in the power of natural preservatives like salt, mustard oil, and turmeric.
A martbaan is a traditional Indian ceramic jar used for centuries to ferment and store pickles safely. It regulates temperature and prevents chemical reactions.
They are made in our highly hygienic facility but strictly follow a homemade, hand-pounded, small-batch process to ensure the authentic taste.
We exclusively use cold-pressed (Kachi Ghani) mustard oil, sesame oil, and peanut oil, which retain their natural antioxidants and flavors.
Yes, we source whole spices from local farmers and hand-pound them right before mixing to retain their natural essential oils.
We source specific, high-tartness varieties of raw mangoes directly from organic orchards during peak harvest season.
We have both garlic-based and no-garlic (Jain friendly) variations. Please check the specific product description before ordering.
No, we primarily use unrefined sea salt and Himalayan pink salt (sendha namak) for better health benefits and authentic taste.
Never. The rich, vibrant red and yellow colors of our pickles come naturally from premium Kashmiri red chilies and hand-pounded turmeric.
Yes, all our fruit and vegetable pickles are 100% vegan, containing no dairy or animal products.
Absolutely. We do not use any wheat, barley, or rye in our facilities, making them safe for gluten-sensitive individuals.
Yes! The natural fermentation process under the sun encourages the growth of healthy lactobacillus bacteria, which is excellent for gut health.
Our savory and spicy pickles (like plain mango, garlic, and green chili) contain no added sugar. However, avoid our sweet pickles (like sweet lime) if you are strictly monitoring sugar.
Commercial pickles with synthetic vinegar often cause acidity. Our naturally fermented, oil-based pickles usually aid digestion rather than causing acidity when eaten in moderation.
Yes, cold-pressed mustard oil is rich in monounsaturated fatty acids and has strong antibacterial properties.
When properly stored, our natural pickles have a shelf life of 12 to 18 months from the date of manufacture.
No, traditional Indian oil-based pickles do not require refrigeration. Simply keep them in a cool, dry place away from direct sunlight.
The layer of oil acts as a natural barrier against air and moisture, preventing mold and spoilage. Always ensure the pickle is submerged in oil.
Moisture is the biggest enemy of natural pickles. Using a wet spoon can introduce fungus. Always use a clean, completely dry spoon.
We strongly advise against it. Always store pickles in glass or ceramic jars to prevent chemical leaching.
Since we don't use artificial color stabilizers, natural spices may darken slightly as they age and ferment. This is perfectly normal and enhances the flavor.
Sun-drying involves naturally evaporating the excess moisture from cut fruits/vegetables using direct sunlight over several days, naturally concentrating the flavors.
High-speed machine grinders generate heat, destroying the volatile oils in spices. Hand-pounding is cold, keeping the flavor and health properties intact.
Depending on the variant, our pickles mature in martbaans for anywhere between 15 days to 3 months before being packaged.
Yes, we adhere strictly to FSSAI guidelines. Our staff wears protective gear, and all jars are sterilized before packing.
No, Aathana is proud to be a heavily manual, artisan-driven brand. Peeling, cutting, mixing, and packing are all done by skilled human hands.
Yes, we deliver to almost every pin code across India using our reliable courier partners.
Orders are typically dispatched within 24-48 hours. Delivery takes 3-7 business days depending on your location.
Currently, we only ship within India. However, we are actively working on acquiring the necessary export licenses for international shipping soon.
We use multi-layer, shock-absorbent eco-friendly packaging, bubble wrap, and sturdy corrugated boxes to ensure safe transit.
Once your order is shipped, you will receive a tracking link via email and SMS.
Yes, Cash on Delivery is available for most pin codes across India.
We offer free shipping on orders above ₹999. For orders below that, a nominal shipping fee applies.
If you receive a damaged product, please send us a photo within 24 hours of delivery at our support email, and we will send a free replacement.
You can cancel your order before it is dispatched (usually within 12 hours) from your account dashboard or by contacting support.
Because pickles are perishable food items, we cannot accept returns once the jar is opened. However, if the product is damaged or defective, we offer a full replacement.
You can reach us via our Contact Us page, email us directly at support@aathana.com, or call our toll-free number during business hours.
If the order hasn't been shipped yet, please contact our support team immediately, and we will do our best to modify it.
Currently, we operate exclusively online to deliver our fresh, traditional pickles directly to your doorstep.
Yes! For corporate gifting, weddings, or wholesale inquiries, please reach out to us via the Contact Us page.
We offer a range of spice levels. Our classic Mango and Garlic pickles have a bold kick, while our Sweet Lime pickle is mild and tangy.
You can enter your coupon code on the cart or checkout page before making the payment.
Yes, our Vrat-special pickles use rock salt (Sendha Namak) and contain no onion or garlic.
Our traditional Mango Pickle strikes a perfect balance—it has the tanginess of raw Ramkela mangoes and the bold heat of Rajasthani chilies.
There is no minimum order quantity. You can order just a single jar to taste the magic!
Our Sweet Lime Pickle is made with fresh lemons, jaggery (gur), and select spices. It contains absolutely no refined sugar.
Yes, all potential allergens (like peanut oil or sesame) are clearly listed on the product label and product page.
Yes, our classic Mango Pickle and Sweet Mango Pickle are entirely garlic-free.
Absolutely! We encourage you to wash and reuse our premium glass jars for storing spices or other pantry items.
The pungency comes from combining premium local garlic cloves with strong cold-pressed mustard oil, exactly as traditional recipes demand.
We are always looking to expand our family. Please fill out the partnership form on our Contact page.
Yes, we offer seasonal specialties like Winter Carrot-Cauliflower pickle and seasonal red chili pickle. Follow our newsletter for updates!
We are launching a monthly pickle subscription box very soon! Join our newsletter to get early access.
We strictly use glass jars instead of plastic. Our shipping boxes are made from recycled cardboard.
No. Pasteurization uses high heat which destroys the beneficial probiotics. We rely on natural fermentation and cold-pressed oil.
We actively employ local women from rural Rajasthani communities, empowering them with fair wages and financial independence.
Because our products are 100% natural and handcrafted, minor variations in the seasonal harvest of mangoes/lemons can cause slight flavor shifts. This is the hallmark of real food!
While not all are certified organic, we heavily prioritize sourcing pesticide-free ingredients from trusted local farmers.
Yes! During checkout, you can specify a different shipping address. We also offer premium gift wrapping options.
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